Question 1

How do I get started?

Accepted Answer

Create your workspace, then add resumes by uploading files, importing a CSV or syncing your ATS. Next, create a job: type the title and AI drafts the description, must-have skills and screening questions. Pick an AI recruiter, review, and launch.

Question 2

Where do candidates come from?

Accepted Answer

From your own talent pool. Jobs in AI Recruit are internal campaigns, never posted publicly. AI matches every resume in your pool against the job and streams the best fits into Pre-qualified.

Question 3

Does the AI call anyone without my approval?

Accepted Answer

No. Matched candidates wait in Pre-qualified with their match score until someone on your team approves them for screening. Removing a candidate from a job is quiet and can be undone; they stay in your pool.

Question 4

How long does setup take?

Accepted Answer

Most teams launch their first job the same day. Import your resumes, let AI draft the job, and matched candidates start appearing within minutes.

Question 5

What happens on an AI screening call?

Accepted Answer

Your AI recruiter calls the candidate, asks your knockout and screening questions, answers basic questions about the role, and books an interview if they pass. Every call is recorded, transcribed and scored.

Question 6

When does the AI call candidates?

Accepted Answer

Only inside the calling hours you set, in each candidate's local time zone. Defaults follow common US rules for automated calls (TCPA calling hours, opt-outs and two-party consent states), and unanswered calls are retried up to 3 times by default.

Question 7

How is the match score calculated?

Accepted Answer

Each candidate gets a score out of 100 based on the job's criteria: must-have skills, experience, nice-to-have skills and location. You set how much each one counts, and every point is explained so your team can see why someone ranked where they did.

Question 8

Can my team listen to the calls?

Accepted Answer

Yes. Recordings and full transcripts are saved on the candidate's record, so they stay available after the job closes. Access follows your team roles.

Question 9

How much does it cost?

Accepted Answer

Plans are billed monthly: Starter $99, Growth $299, Scale $799. Enterprise has custom pricing with security reviews and custom terms.

Question 10

What happens if we use more call minutes than our plan includes?

Accepted Answer

Calls keep running and extra minutes are billed per minute: Starter $0.18, Growth $0.14, Scale $0.12. You can track usage anytime on the Usage page.

Question 11

Can I change plans later?

Accepted Answer

Yes. Upgrade or downgrade from Billing in your dashboard whenever your hiring volume changes.

Question 12

Do you offer plans for agencies or large teams?

Accepted Answer

Scale covers high-volume and multi-team hiring. For more seats, custom limits or procurement requirements, talk to our sales team about Enterprise.

Question 13

How do I book a demo?

Accepted Answer

Send us a message from the Contact page or email hello@airecruit.example. We'll set up a short walkthrough built around one of your open roles, so you see real matching and a sample AI screening call.

Question 14

How quickly will someone reply?

Accepted Answer

Within one business day. Our team is available Mon–Fri, 9am–6pm ET, by email or at +1 (800) 555-0142.

Question 15

Can you help us import our resumes and set up our first job?

Accepted Answer

Yes. We'll help you connect your ATS or import your resumes, create your first AI recruiter, and review your screening questions before anything goes live.

Question 16

What support do customers get?

Accepted Answer

Every plan includes email support. Scale adds priority support, and Enterprise includes a dedicated success manager.

Question 17

Which ATS platforms do you integrate with?

Accepted Answer

Greenhouse, Lever, Workable, BambooHR, Zoho Recruit, Teamtailor and Breezy HR. ATS sync is included from the Growth plan; Scale adds an API and webhooks.

Question 18

How is candidate data protected?

Accepted Answer

Access is role-based and every action is recorded in your workspace audit log. Enterprise adds support for security reviews.

Question 19

How do you keep hiring fair?

Accepted Answer

Scores are based only on the job's criteria and every point is explained. Growth and above include fairness reports, and Enterprise includes support for annual bias audits.

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